Eye on Retail helps you provide insights about customer satisfaction and build action plans to increase customer loyalty. This is possible through Mystery Shopping, Test purchases and conducting Customer Satisfaction Surveys. Eye on Retail is active in the sales department but also the Cashier, Service Department, Logistics, After Sales, Calling and Mailing. In this way you get a complete picture of the Customer Journey.
Every customer has its own Real-Time Tailored Dashboard which can be consulted via laptop, Tablet or Smartphone on which the tota score is visible per visit but also per department and even per employee. The underlying reports of the Mystery Shoppers are easy to download. Do you make your customers happy and satisfied? This question is easily answered with the Net Promoter Score. An NPS score follows on the basis of each individual experience with one of your employees. This score is also visible in your dashboard. Eye on Retail reports the results of each visit the same day. Why the same day? Only then does it really have value.
Coaching from your Real-Time Custom Dashboard, realized by CRE8media.
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Our activities
- Design website
- Website developed
- CMS
- User-friendly dashboard
- Custom software developed
